With ODD’s Unified Communications System, you can deliver WhatsApp messages immediately to the Web Client, Desktop App, and smartphone apps. Agents can answer, transfer and resolve customer queries all from one platform.

Give your clients more ways to get in touch.

Send your WhatsApp messages to a queue of agents to share the load.

Improve resolution time when working together as a team.

Benefits:

• Give your clients more ways to get in touch.
• New WhatsApp leads can be responded to directly from 3CX clients.
• Transfer a chat to a colleague or group when needed.
• Improve resolution time when working together as a team.