Frequently Asked Questions

You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.

VoIP (Voice over Internet Protocol) is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions of the PSTN. VoIP is usually much less expensive than PSTN.

SIP stands for Session Initiation Protocol. It is an IP telephony signaling protocol used to establish, modify and terminate VOIP telephone calls. SIP has taken the VOIP world by storm. The protocol resembles the HTTP protocol, is text based, and very open and flexible. It has therefore largely replaced the H323 standard.

RTP stands for Real Time Transport Protocol. It defines a standard packet format for delivering audio and video over the internet.

DID stands for Direct Inward Dialing (also called DDI in Europe). It is a feature used with PBX systems, whereby the telephone company allocates a range of numbers associated with one or more phone lines. The purpose of DID is to allow a company to assign a personal number to each employee, without requiring a separate phone line for each.

VoIP can be deployed to use industry standard high encryption technologies (SSL and VPN).

YES. To use VoIP with your regular analog phone, you will need to install an ATA (Analog Telephone Adapter) device. These device convert the analog signal to digital data in order to work with VoIP.

YES! It is possible to place or receive any type of calls (local, long distance, international, etc) to/from PSTN lines.

VoIP gateway is a device which converts telephony traffic into IP for transmission over a network. Usage:

  • Convert incoming PSTN/telephone lines to VoIP
  • Connects a traditional PBX/Phone system to the IP network:

FXS and FXO are the name of ports used by Analog phone lines.

FXS – Foreign eXchange Subscriber is a port that delivers the analog line to the subscriber.

FXO – Foreign eXchange Office is a port that receives the analog line. Since the FXO port is attached to a device, such as a fax or phone, the device is often called the ‘FXO device’.

FXO and FXS are always paired, similar to a male/female plug.

SIP phones are the same as VoIP or soft phones and are used for VoIP (Voice over Interver Protocol) calls. There are two types of SIP phones: Hardphone (resembles common phone) Softphone (computer – software phone).

The quality achieved is usually excellent although the voice quality depends on bandwidth quality and its availability.

  • Unified Communications will make your business run faster and easier then ever before and it will save you money on your total communications spending.
  • ODD Network is reliable
  • Our Unified Communications systems is EASY TO USE with multiple role based administration
  • Your bottom line should grow due to better communication with customers/clients and reduced telephones bills.
  • No more unavailable employees. ODD Network can keep your employees in contact even while travelling or at home
  • Never be worried again about how your front line employees talk and behave to your important clients/customers or business partners, because Unified Communications will help you to record or monitor the calls
  • Scalable proven solution
  • TurnKey Solution
  • Easy to use
  • Wide range of supported handsets
  • Superior Support
  • Flexible platforms and delivery

The following Unified Communications features will help businesses improve employee productivity by helping them reduce the amount of time they spend on tasks, reach each other more easily, and work together more efficiently:

  • Conference calls will help employees to conduct meetings regardless of time, location, saving traveling time, expenses, inconveniences, etc.
  • Call recordings will improve calls, cost, and staff management.
  • Call forwarding will help employees be more mobile, be on different locations and still receive calls
  • Call waiting will help employees to take multiple calls at the same time

The following features will help business maintain high quality customer service:

  • DID (Direct Inward Dialing) will help clients to reach a line directly without going through an operator or dialing several numbers
  • IVR (Interactive Voice Response) answers all incoming calls and prompt callers to dial an extension, other destinations or leave a voicemail message-all without the help of an operator. Therefore, clients get information quickly and easily.
  • Music On Hold will entertain your client’s while waiting to speak to someone

The following features will help business get most out of their networks:

  • Destinations Permissions will control dialling of specific destinations, which will prevent unauthorized use of services and resources.
  • Backup will automatically store your system settings, recordings, and other important data for easy retrival/restore.
  • Auto Updates will update your system with latest bug fixes and enhancements of existing features automatically.

Yes. VoIP features will rapidly reduce your business telephone costs.

Yes. Emergency calls can be placed by direct dialing, or by using a prefix number for an outgoing phone and then dialing the emergency number.

Yes, but only with UPS (Uninterruptible Power Supply) device installed in the system. A UPS can maintain operation of critical equipment for a few minutes or hours until utility power is restored.